Help · Fake profile: what to do
A fake profile is pretending to be you. Here is what to do.
Fake accounts, stolen photos, messages sent in your name: online impersonation can be stopped. Here are the right reflexes and the reports to file.
First reflexes
- Warn your contacts from your real account, so they do not reply or send money.
- Keep evidence (see below).
- Secure your accounts: change your passwords and turn on two-factor authentication. If one of your accounts was hacked, recover it through the platform's official recovery process first.
- Make your accounts private while it lasts, to limit new photos being copied.
Keep evidence
- Copy the exact address (URL) of every page, post or account involved.
- Take a screenshot showing the content, the address and, if possible, the date. Do not download or share the content itself.
- Note who posted it: account name, handle, date posted, any useful comments.
- Keep any messages if someone contacted you (threats, demands for money). Do not delete them.
How to report on each platform
On other networks, look for “Report” in the profile menu, then the impersonation reason. Most platforms also have a form in their Help Centre that works without an account.
What the law says
Platform rules ban impersonation everywhere, which is why a well-made report usually works without going to court. Legally, it depends on where you are: impersonation may be fraud, harassment or identity theft, and several US states (California, Texas, New York among them) have specific online impersonation offences. In France it is punishable by one year in prison and a €15,000 fine.
Reporting to the police is your right, and it is the only way to have the person behind it identified and prosecuted. It is not required to get content taken down. A lawyer in your country can tell you whether it makes sense in your case, and our evidence file can be attached to your report.
General information, not legal advice. Laws differ from country to country: for advice on your situation, talk to a lawyer where you live.
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