On this page
1. First steps in every case
- Keep evidence before you report: the exact URL of the account or page, dated screenshots, messages received. Our guide on saving evidence explains how.
- Report the account to the platform using the impersonation option. Our platform guides give the right form: Instagram, Facebook, Snapchat, WhatsApp, X.
- Warn your family and your audience: "A fake account is going around in my name. Do not reply, and never send money or codes."
- Secure your accounts: a new password (email first), two-factor authentication.
2. The right service for your situation
| What is happening | Where to go |
|---|---|
| Fake profile, cyberbullying, image shared | BEE SECURE Helpline, 8002 1234, free, anonymous and confidential, from a Luxembourg network: Monday, Tuesday, Wednesday and Friday 9 am to 12 pm, Thursday 3 pm to 6 pm; or the written form on bee-secure.lu |
| Illegal content (child sexual abuse, hate, terrorism) | BEE SECURE Stopline, anonymous report on stopline.bee-secure.lu |
| Scam, identity fraud, money lost | cyberfraud.lu (Luxembourg House of Cybersecurity), "What to do now?" path |
| A fake website or fake adviser imitating a bank or financial company | Check the CSSF warnings and tell your bank |
| Someone threatens to share an image unless you pay | Do not pay, stop replying, keep the evidence and go to the police |
3. Filing a complaint
At any Grand Ducal Police station, with your evidence.
Get fake accounts in your name taken down
If fake accounts, fake profiles or content use your name, face or voice, our fake profile and impersonation removal service acts to get them taken down: reports on the right grounds, follow-ups, then daily monitoring for accounts that come back. We work in Belgium, Switzerland and Luxembourg as well as France. If it cannot wait, see our emergency response.
See pricingFAQ
Can the Helpline get the fake account removed?
It advises you and points you in the right direction. Removal goes through a report to the platform, which you can file yourself with our guides.
I live in France and work in Luxembourg: which country?
A complaint is normally filed where you live. Reporting to the platform is the same everywhere. Our guide on online impersonation covers the other steps.
Do I have to send my ID to the platform?
Only through the platform's official form.